Privacy Policy

Information we collect
We gather and store any information you provide on our website or through other means. This includes the Internet Protocol (IP) address used to connect your computer to the Internet, along with your login credentials, email address, password, connection details, and purchase history. We may utilise software tools to assess and collect session data, such as page response times, duration of visits to specific pages, interactions on those pages, and navigation methods. Additionally, we collect personally identifiable information, which encompasses your name, email, password, communications, payment information (including credit card details), comments, feedback, product reviews, recommendations, and personal.
​​
How we collect personal Information
When you make a transaction on our website, we collect personal information that you provide, including your name, address, and email address. This information will be utilised solely for the specific purposes mentioned above.
​​
Why we collect such personal information
We gather both Non-personal and Personal Information:
​
To deliver and manage our Services.
To offer our Users continuous customer support and technical assistance.
To communicate with our Visitors and Users regarding general or personalized service updates and promotional messages.

To generate aggregated statistical data and other inferred Non-personal Information that we or our business partners can to enhance our services.
To adhere to relevant laws and regulations.

How we manage, utilise, share, and disclose information of our site visitors

Our hosting provider equips us with an online platform enables us to offer our products and services to you. All direct gateways provided by our company comply with the standards established by PCI-DSS, overseen the PCI Security Standards Council, which includes major brands such as Visa, MasterCard, American Express, and Discover. These PCI-DSS requirements ensure the secure processing of credit card information by our store and its service providers.

How we engage with our site visitors

We may reach out to you to inform you about your account, address account-related issues, resolve disputes, collect outstanding fees, gather your feedback through surveys or questionnaires, send updates about our company, or for any other necessary communication to enforce our User Agreement, relevant national laws, and any agreements we hold with. For these purposes, we may contact you via email, phone, text messages, and postal mail.

How we use cookies and similar technologies
A cookie is a small text file stored on your device when you visit a website. We use a small number of cookies, and we only set analytics and advertising cookies if you agree to them.

Strictly necessary cookies
These are needed for the website to work and to keep it secure, for example to keep you logged in to your account, to remember your cookie choice (the tw_consent cookie, kept for 6 months) and to protect our forms from spam using Google reCAPTCHA. These cookies do not require your consent. We also keep a small note in your browser’s local storage (not a cookie, and never sent to us) to remember that we have shown you our newsletter sign-up pop-up, so it is only ever shown once.

Analytics cookies (only with your consent)
If you click “Accept” on our cookie banner, we use Google Analytics 4, provided by Google Ireland Limited, to understand how visitors use our website. This includes which pages are visited, how long visits last, the type of device and browser used, approximate location (town or region), and whether an enquiry form was submitted or our phone number or email address was clicked. Google Analytics sets the cookies _ga and _ga_ZWWQVNXXEJ, which last for up to 2 years. We use this information in aggregate to improve our website and services; it does not identify you personally. Google may process this information outside the UK under appropriate safeguards. You can read more in Google’s privacy policy.

Advertising cookies (only with your consent)
If you click “Accept”, we also use the Meta Pixel, provided by Meta Platforms Ireland Limited (the company behind Facebook and Instagram), to measure how well our adverts on Facebook and Instagram work and to show relevant adverts to people who have visited our website. It records which pages are visited and whether an enquiry or application form was submitted, or our phone number or email address was clicked. It does not send the details you type into our forms. The Meta Pixel sets the cookie _fbp, which lasts for up to 3 months, and if you are logged in to Facebook or Instagram, Meta may also use its own cookies, such as fr. Meta may combine this information with information it already holds about you, and may process it outside the UK under appropriate safeguards. You can read more in Meta’s privacy policy, and manage your ad preferences in your Facebook or Instagram settings.

Enquiry source cookie (only with your consent)
If you click “Accept”, we also set one first-party cookie, tw_attr, which lasts for 30 days. It records the first page you visited on our website, any campaign tags in that web address (utm_source, utm_medium and utm_campaign) and the website you came from, so that we can see which adverts and websites lead to enquiries. We do not store any other part of the web address, such as a postcode you have typed, and the cookie does not identify you. If you later send us an enquiry or application form, we save this information with your enquiry, together with the page you sent it from. If you click “Reject”, we do not set this cookie, and your enquiry records only the page you sent it from, plus any campaign tags and the referring website for that page. You can delete the cookie in your browser settings at any time.

Your cookie choices
If you click “Reject”, no analytics, advertising or enquiry source cookies are set and no information is sent to Google Analytics or Meta. You can change your choice at any time by clicking Cookie settings at the bottom of any page. You can also block or delete cookies in your browser settings, although some parts of the website may not work properly if strictly necessary cookies are blocked.

Privacy policy updates

We may update this privacy policy at any time, so we encourage you to check back regularly. Any changes or clarifications will take effect immediately once posted on our website. In the event of significant updates, we will inform you here, ensuring you understand what information we collect, how we use it, and the circumstances under which may share or disclose it.

If you wish to access, correct, amend, or delete any information we hold about you, please feel free to reach out to us info@tradewatchuk.org or send your request by mail to:  TradeWatch UK, Suite 467, 37 Westminster Buildings, Theatre Square, Nottingham, NG1 6LG, United Kingdom.

Any enquiries or to manage your personal information, please contact us at info@tradewatchuk.org or send your mail to:

TradeWatch UK,
Suite 467,
37 Westminster Buildings,

Theatre Square,
Nottingham,
NG1 6LG,
United Kingdom.