Aftercare and Guarantees
Offer written warranties where appropriate.
Give clients a clear way to follow up
with any concerns.
Never ignore snags or post-
completion issues, address them
quickly and professionally.
Keep your tone calm and professional, even if a customer becomes frustrated. How you handle the post-project phase is often what customers remember most, and what determines whether they leave a glowing review or a damaging complaint.
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Your registration has been received. Please allow up to 24 hours for review. Once accepted you will receive a confirmation email and gain access to the TradeWatch UK Members Community and Safe Trades Directory.
New to this site? Sign Up
