Raising the Bar

Best Practice for Trades Businesses

Aftercare and Guarantees

• Offer written warranties where appropriate.

• Give clients a clear way to follow up

• with any concerns.

• Never ignore snags or post-

• completion issues, address them

• quickly and professionally.

• Keep your tone calm and professional, even if a customer becomes frustrated. How you handle the post-project phase is often what customers remember most, and what determines whether they leave a glowing review or a damaging complaint.